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Solution story · Retail

Automating availability across a multi-site retail estate

How distributed grab-and-go retail replaces manual checks with one live picture: real-time tracking, automatic replenishment, and remote management across every location.

Smart Coolers
Instant Cockpit
Integrated payment
Anonymised story drawn from comparable deployments
Typical outcomes
From comparable deployments. Actual results vary by operation.
Far fewer
Stockouts once replenishment follows live data
Continuous
Inventory accuracy, not just on audit day
Redeployed
Counting and replenishment labour
100%
Real-time visibility across locations
Smart Coolers across the estate
Every removal and return detected in real time with Weight Cell Technology

01The challenge

Running grab-and-go retail across a large, distributed estate means one thing above all: never knowing exactly what is on the shelf.

Stock levels are checked manually, replenishment is planned from spreadsheets and yesterday's sales data, and every stockout is discovered by a customer before it is discovered by the operations team. Shrinkage is visible only at month-end, and labour hours go into counting rather than serving.

At this scale, the problem is not any single site. It is the absence of one live picture across all of them.

02Why Instant Systems

An operator in this position does not need coolers; it needs one connected platform that combines unattended access, real-time inventory tracking, integrated payment, analytics, and remote management across every location, with room to scale beyond the initial estate. Instant Systems delivers all of these capabilities on a single platform.

5,900+
Points of sale on the platform
2M+
Transactions every month
20+
Years of engineering, since 2004

03The solution

Smart Coolers
With Weight Cell Technology at every location, detecting each removal and return in real time.
Instant Cockpit
The single management platform for products, pricing, planograms, and device health across the whole estate.
ISSA, the Instant Systems Smart Agent
Assisting the operations team with analytics and troubleshooting across the network.
Integrated payment and ERP
Fully unattended checkout, with live stock data flowing straight into existing replenishment and finance systems.
Assortments and par levels are tuned from live data rather than assumption.

04The implementation

One connected deployment, managed centrally and rolled out in waves:

Assessment
A short assessment maps supply flows, the highest-loss locations, and the baseline.
Pilot
A pilot cluster validates the business case within a quarter.
Roll-out
Waves across the estate, each configured and monitored remotely through Instant Cockpit.
Optimisation
Assortments and par levels tuned continuously from live data rather than assumption.

05Typical business impact

Area
Typical outcome
Stockouts
Fall sharply once replenishment follows live data
Inventory accuracy
Held continuously, not just on audit day
Counting and replenishment labour
Substantially reduced and redeployed
Visibility across locations
100 percent, in real time

Typical outcomes from comparable deployments. Actual results vary by operation.

Shrinkage stops being a month-end mystery: with every removal recorded, losses become a per-site, per-day signal the team can act on.

06The Physical Supply Challenge

Before
Manual inventory checks
Periodic counting
Reactive replenishment
Limited accountability
Multiple disconnected systems
After
Real-time visibility
Continuous tracking
Data-driven replenishment
Full traceability
One connected platform

07How the platform keeps improving

Value does not stop at installation. Every location remains connected through Instant Cockpit, supported by ISSA, and receives continuous software updates. Sales and stock analytics keep refining assortments, and remote management means most issues are resolved before anyone on site notices them.

Related solutions

Ready to automate your physical supply?

Let's discuss your operational challenges. Our specialists can baseline your availability and shrinkage costs and design the path to one live picture across your estate.