Answers and support

Smart cabinets use RFID, barcode, or weight-based sensors to log every tool in and out. Each transaction is timestamped and linked to a user or work order. The data flows to Instant Cockpit, our software platform, where you see real-time inventory and audit trails.

An automated store is a self-service kiosk that dispenses products, tools, or supplies on demand. It combines hardware, software, and payment integration to eliminate manual restocking and reduce shrinkage in retail and workplace settings.

A smart cooler is typically up and running in one to two hours. Units arrive pre-configured. Once the planogram is set, products are synced from Instant Cockpit, weighed, and assigned to their slots. Our team supports every installation, remotely or on site. Automated stores take longer, as they involve more SKUs and tracking sensors that require calibration.

Yes. Instant Systems integrates with major ERP and WMS platforms via API, EDI, or pre-built connectors. Our integration team works with your IT to map data flows and ensure real-time synchronisation of inventory, orders, and user access.

Every deployment includes onboarding, installation, and ongoing support. From day one through optimisation, our team monitors device health remotely, handles diagnostics, and helps you tune thresholds and workflows as your operation grows.

Instant Cockpit is the central management platform behind every Instant Systems device. It handles product management, pricing, user access, inventory monitoring, reporting, and device diagnostics. One login gives you full visibility across all your locations.

Weight sensors under each slot register every removal and return in real time. Each product is weighed and assigned to its slot, so stock levels update automatically without barcode scanning or manual counts. This gives item-level accuracy and reduces shrinkage.

Smart coolers handle chilled products such as fresh food and beverages, while smart freezers cover frozen goods. They operate in offices, hospitals, universities, retail, and public locations where 24/7 self-service makes sense.

Open Shelf is open-access inventory control built on weight-cell technology. Users simply take what they need, and the shelf registers every removal and updates stock in real time. It suits industrial supplies, consumables, and equipment that shouldn't sit behind a locked door.

Yes. Our key management solutions provide controlled access and full tracking of keys and critical assets. Every checkout and return is logged to a user, so you always know who has what.

Yes. Many deployments distribute tools, PPE, electronics, and consumables to employees rather than selling products. Access control and per-user logging replace payment, giving full accountability without a cashier or storeroom staff.

Access is controlled, so users identify themselves before the device opens. Weight cells detect exactly what was taken or returned, and every transaction is linked to a user. This removes anonymous access, the main driver of shrinkage.

No. Automated stores are built for unattended operation. Instant Cockpit monitors sales, stock, and device health remotely, and real-time data tells you exactly when and what to restock.

Everything is managed in Instant Cockpit. Update the planogram, pricing, or media centrally and sync the changes to the device remotely. New products still need to be weighed and assigned to their slots on site, a simple task your own staff can handle. No technician visit required.

Instant Cockpit provides real-time inventory levels, sales and usage reports, per-user transaction history, and device health status. Data can flow into your ERP or WMS, so operational decisions are based on live numbers, not estimates.

Yes. Lova is our free companion app for shoppers, available for iOS and Android at lovaapp.com. It lets customers scan a QR code to open a kiosk, browse live product information including prices and nutrition facts, and see deals unique to their location. Shoppers can get email receipts on demand and keep a history of their visits and purchases. They can also suggest products they would like to see, and those suggestions are delivered straight to the operator's backoffice.